Description

Cruise and Tour is elevating its services to provide a more seamless experience for every customer. Are you eager to advance your travel career and exceed customer expectations? If so, this opportunity is perfect for you. Our Cruise and Tour team is seeking Advisors who are passionate about creating unforgettable experiences for their clients. You will leverage your expertise to offer exclusive travel opportunities available only through Chase Travel. From managing cruise or tour bookings to helping customers maximize their memberships and integrating all aspects of their journey, the Cruise and Tour Team is dedicated to delivering a luxurious touch to the travel experience. By joining this team, you become an essential part of enhancing engagement, customer satisfaction, and loyalty to Chase Travel.

As a Travel Advisor in the Cruise and Tour Department, you will assist our customers with cruise and tour packages, handle travel components related to their reservations, fulfill promotions, and conduct outreach to ensure a seamless travel experience. You will showcase comprehensive travel consultation skills, including knowledge of destinations and travel products, along with problem-solving abilities, empathy, and active listening. Your main responsibilities will include managing daily requests, coordinating pre-check requirements for ships or tours, booking travel add-ons, and accommodating special requests from our customers. You will deliver exceptional service and contribute to establishing the Chase Travel brand as a leader in the travel industry.

Job responsibilities

• Manage a high volume of customer interactions efficiently.
• Identify and understand customer needs to ensure satisfaction.
• Foster lasting relationships and trust with customer accounts through open and engaging communication.
• Deliver accurate, valid, and comprehensive information using appropriate methods and tools.
• Address customer complaints, offer suitable solutions and alternatives within set timeframes, and follow up to ensure resolution.
• Maintain records of customer interactions and manage customer accounts using online tools.
• Adhere to communication procedures, guidelines, and policies.
• Go the extra mile to engage customers, meet their needs, and provide premium service.
• Achieve team metrics and key performance indicators (KPIs).
• Stay compliant with all Chase Travel e-learning modules and participate in instructor-led training sessions as required.

Required qualifications, capabilities, and skills

• Experience in booking and post-booking processes is essential.
• Demonstrated history of compliance with Quality Assurance standards.
• Strong skills in phone contact handling, including consultative service and active listening.
• Two or more years of experience in the travel industry to include intermediate to advanced knowledge/proficiency of the Global Distribution System (GDS)
• Customer-focused approach with the ability to adapt and respond to various customer needs and requests.
• Excellent communication and presentation abilities.

Shift / Schedule information
Work schedules will vary. You must be willing to work schedules during our operating hours, which include evenings and weekends. Specific information will be provided by the Recruiter. This position requires that you attend the training as scheduled. The training hours may not coincide with your regularly scheduled hours.

Note: This position is 100% onsite.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans