Description

Department:

10663 Wake Forest Baptist Medical Center - Teammate Activities and Events

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

M-F variable hours

Pay Range
$30.15 - $45.25

Position Highlights:

• Location: Winston Salem, NC
• Full Time

What We Offer:

• Day 1 Health Coverage: Choose from either copay or HSA-eligible health insurance options with coverage starting on your first day of work.
• Generous PTO: Accrual starts at up to 25 days/year, to be used for vacations, sickness, holidays, and personal matters.
• Parental Benefits: Six weeks paid birthing-mother maternity leave & four weeks paid parental leave for non-birthing parents.
• Retirement: Up to 7% employer-paid retirement contributions
• Education Reimbursement: We invest in your professional growth, offering up to $2,500 per year towards a bachelor's degree and up to $5,000 per year towards a graduate degree.

What You'll Need:

• Bachelor of Science or Bachelor of Arts Degree in Health Education, Nursing, Business Administration or healthcare-related field with five (5) years experience

OR

• Master's degree in Health or Business Administration with two (2) years experience.

What You'll Do:

• Adhere to the general hospital standards to promote a cooperative work environment by utilizing communication skills, interpersonal relationships and team building.
• Assesses designs, deploys and interprets performance metrics related to patient loyalty, patient experience and operational excellence.
• Assists the operating units/clinics/departments with selection, implementation and verification of measures identified to enhance the patient experience. Makes recommendations for patient experience improvements as needed and develops education and training resources for staff.
• Works collaboratively with management to ensure compliance with regulatory agency requirements. Makes recommendations for improvements as needed and develops education and training resources for staff.
• Assists with conducting industry review and market research to identify patient quality expectations. Identifies and publishes appropriate customer satisfaction benchmarks/goals/progress to demonstrate results.
• Participates in the development of the Patient and Family Centered Care program throughout the health system enterprise.

Skills and Qualifications:

• Computer skills including Microsoft Office and Excel.
• Continuing education relevant to management practice.
• Experience in medical coding, Medicare/Medicaid compliance, charge audits, quality improvement, and/or national, regional, and local clinical practice standards.
• Proven leadership and project management skills.
• Excellent organizational skills.
• Supervisory ability.
• Ability to manage multiple priorities.
• Requires demonstrated excellence in interpersonal and written communication skills.
• Ability to work with others in a team oriented environment across the multiple health system departments.
• Adhere to Medical Center standards, policies and procedures and promote a cooperative work environment by using sound communication and interpersonal skills and an understanding of team work dynamics.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

The Patient Experience Advisor is responsible for leading and consulting on patient experience improvement initiatives and projects that accelerate the achievement of results in priority areas for Wake Forest University Baptist Medical Center and to assist in promoting Patient and Family Centered Care throughout the enterprise. This position provides analysis, consultation, gap assessment, team facilitation, accelerates dissemination of successful practices and provides recommendations for improving the patient experience. Deliverables result in significant improvements in service and the identification and facilitation of removing barriers in the patient experience.