Description

*JOB SUMMARY* The Dispatcher displays critical thinking and organizational skills necessary to receive, evaluate, and dispatch emergency and non-emergency calls for assistance. Utilizes effective communication-both verbal and written-to maintain efficient operations and respond to Police and security situations. Exhibits technological proficiency to operate complex telecommunications, alarm, and computer systems. *ESSENTIAL FUNCTIONS OF THE ROLE* * Answers, evaluates, prioritizes, and dispatches emergency and non-emergency calls for assistance to Police and Security Officers. * Monitors and processes calls from a large number of incoming telephone lines, intercom lines, emergency call boxes, and alarms. * Monitors law enforcement computer communications, severe weather alerts, and other critical incidents in the Dallas/Fort Worth area that may impact campus safety. * Oversees a complex system of alarms, computerized access control, and CCTV. * Must remain calm and focused during high-stress or life-threatening situations to ensure the appropriate response from Police, Security, and Medical personnel. * Communicates effectively and professionally with all callers, emergency personnel, and internal departments. *SCHEDULE / SHIFTS* * This position requires the ability to work *rotating shifts*, including *nights, weekends, and holidays*. * Flexibility is essential, as coverage may be needed during emergencies, staff shortages, or special events. * Dispatch operations run 24/7 to support continuous safety operations. *BACKGROUND CHECK / SCREENING REQUIREMENTS** **(Per TCOLE requirements)* * All candidates must successfully pass a *comprehensive background check.* * * *KEY SUCCESS FACTORS* * Strong communication and multitasking abilities * Technological and situational awareness * Ability to remain composed under pressure * Commitment to professionalism, discretion, and service-oriented work *About Us* Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well. Our Core Values are: * We serve faithfully by doing what's right with a joyful heart. * We never settle by constantly striving for better. * We are in it together by supporting one another and those we serve. * We make an impact by taking initiative and delivering exceptional experience. *Benefits* Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include: * Eligibility on day 1 for all benefits * Dollar-for-dollar 401(k) match, up to 5% * Debt-free tuition assistance, offering access to many no-cost and low-cost degrees, certificates and more * Immediate access to time off benefits At Baylor Scott & White Health, your well-being is our top priority. Note: Benefits may vary based on position type and/or level. *Belonging Statement* We believe that all people should feel welcomed, valued and supported, and that our workforce should be reflective of the communities we serve. *QUALIFICATIONS* * EDUCATION - H.S. Diploma/GED Equivalent * EXPERIENCE - Less than 1 Year of Experience * CERTIFICATION/LICENSE/REGISTRATION - Cert Telecommunicator Oper (TOC): Cert Telecommunicator Oper required within 1 year of hire.