Description

**The position is on-site at the Matthews Police Department. This is a 24/7 operation working 12-hour shifts rotating from 6:30 am - 6:30 pm and 6:30 pm - 6:30 am, including weekends and holidays. Police Telecommunication Supervisors rotate between day and night shifts every three months.**

**Hiring Range: $56,551 - $72,102**

Experienced candidates who are selected will be offered a salary commensurate with experience within the hiring range.

The Town of Matthews offers a comprehensive benefits package including bilingual incentive pay, vacation and sick leave, increased vacation accrual for qualified service with another government agency, shared sick leave, medical insurance, paid parental leave, health reimbursement account (HRA), dental plan, vision insurance, North Carolina Local Government Employees Retirement Plan, 457 and 401K Retirement Accounts, flexible medical & dependent care spending accounts, EAP, group and voluntary life insurance & AD&D, short-term disability, long-term disability, accident plans, hospital indemnity plans, and critical illness insurance, and tuition reimbursement.

MINIMUM STANDARDS FOR POLICE TELECOMMUNICATION SUPERVISOR EMPLOYMENT WITH THE TOWN OF MATTHEWS

With our ultimate goal of keeping our city safe, the Matthews Police Department is dedicated to attracting, recruiting, training, and developing employees who meet and maintain our strong hiring standards. As such, applicants who have a history of unethical or immoral behavior will not be hired.

Applicants for the position of Police Telecommunication Supervisor must meet minimum standards set forth by the Department of Justice - Minimum Standards for Criminal Justice Employment. Background will be looked at very closely and all candidates offered employment will be subjected to an intensive background evaluation.

Minimum criteria for employment include, but are not limited to:

• Must be a citizen of the United States.
• Must be at least 18 years of age.
• Must be a high school graduate or have passed the General Educational Development Test indicating high school equivalency.
• Must be of good moral character.
• Each candidate that is selected to move forward and receive a Conditional Offer of Employment will be required to complete the NC DOJ PHQ (F-3). The background investigator assigned to the background will review the PHQ for information that may disqualify the candidate from further consideration.

Automatic disqualifiers from the selection and hiring process include:

• False information supplied to or filed with the Department during any phase of the selection process (including making a false statement of material fact, intentionally omitting a material fact, or the practice or attempt to practice any form of deception or fraud);
• Conviction of a felony;
• Involvement in any felonious/violent criminal activity for which formal charges have not been brought;
• Any criminal activity that has occurred within three (3) years of application;
• Any use of heroin, Methamphetamine, Morphine, Opium, LSD, PCP, or other dangerous drugs;
• Any use of “club drugs” such as GHB, MDMA (ecstasy), or any other illegal hallucinogen drug not listed here within seven (7) years;
• Any use of cocaine or any derivative of it within seven (7) years;
• Any use of marijuana, including legal marijuana derivatives, by-products, or concentrates, within 12 months of application.* Please note that while some states have decriminalized marijuana, it is still federally illegal and candidates applying for a position within the Matthews Police Department must not have used it within 12 months of application; and
• Being involuntarily terminated from a previous law enforcement agency, whether sworn or civilian.

POSITION SUMMARY

Performs responsible technical and public safety work supervising the Telecommunications Division (dispatch center) of the Police Department. The dispatch center receives routine and emergency telephone calls and personal requests for assistance concerning crimes, fires, rescue needs, or general information.  Work is performed in accordance with departmental policy and state and federal law, supplemented with specific directions from supervisors.

ESSENTIAL FUNCTIONS

(The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the class.)

• Supervises the Telecommunications Division; oversees the day-to-day operations, including enforcing department policies, procedures, Code of Conduct, SOPs, etc.
• Performs as a shift supervisor for any assigned shift within the Telecommunications Division; supervises subordinate personnel which including monitoring the Telecommunicators for accuracy and professionalism and assigning and reviewing work and completing performance evaluations.
• Responsible for monitoring the dispatch center for cleanliness and ensuring equipment is operable and in good working condition.
• Performs duties and responsibilities of Telecommunicators when needed or short-staffed, including working a console and operating a computer terminal connected with the Division of Criminal Information and the National Crime Information Center to obtain necessary information.
• Provides guidance and counseling to the Telecommunicators; complete all administrative, disciplinary, and informative documentation for Division employees.
• Handles questions and complaints from citizens and user agencies, referring to a higher chain when needed.
• Maintains status and updates of all call logging equipment.
• Coordinates employees and maintains control and working proficiency during emergency situations.
• Notifies the proper chain of command for the Matthews Police Department during emergency situations.
• Serves as a trainer for newly assigned Telecommunicators; recommends training for Communications staff.
• Review and prepare payroll for shift employees.
• Responsible for the oversight and verification of all reports and documents generated within the Telecommunications Division.
• Maintains a variety of manual logs, including but not limited to timekeeping records, daily duty, and on-call rotation sheets for Division employees.
• Informs the Police Administrative Services Manager of significant incidents related to Telecommunications personnel and equipment.
• Schedules and assigns respective shift personnel; maintain adequate staffing levels and be responsible for ensuring coverage is maintained at all times
• Prepares daily and monthly reports.
• Performs related duties as required.

KNOWLEDGE, SKILLS, AND ABILITIES

(The knowledge, skills, and abilities listed in this specification are representative of the class but are not an all-inclusive list.)

• General knowledge of the operation of a public safety communications system and related Federal Communications Commission regulations.
• General knowledge of radio procedures.
• General knowledge of police forms, terminology, and records.
• Knowledge of DCI/NCIC policies and procedures.
• General knowledge of the geographic layout of the town, and the location of streets, important buildings, and other landmarks.
• Thorough knowledge of departmental programs, policies, and procedures.
• Working knowledge of office and data entry equipment, office technology, applicable software packages, and the application of technology to dispatch and record.
• Knowledge of grammar, spelling, and vocabulary.
• Considerable skill in customer service and public contact.
• Work involves frequent public contact which requires tact, firmness, and decisiveness in obtaining necessary information from people who are under extreme stress.
• Ability to multi-task in a fast-paced environment.
• Ability to perform a considerable volume of detailed work.
• Ability to maintain files.
• Ability to type accurately and at a reasonable rate of speed.
• Ability to accurately receive and clearly transmit radio communications.
• Ability to assess people and situations, to apply sound judgment, to remain calm under stressful conditions, and to elicit sufficient and essential information for dispatching and assisting field personnel.
• Ability to follow oral and written instructions.
• Ability to establish and maintain effective work relationships with departmental staff and the general public.
• Ability to maintain confidentiality on all emergency and police matters.
• Must be available to work any and all shifts, including dayshift, nightshift, and overtime, on both a mandatory and voluntary basis.

PHYSICAL REQUIREMENTS

• Must be able to physically perform the basic life operational functions of stooping, kneeling, crouching, reaching, walking, pushing, pulling, lifting, feeling, talking, hearing, and repetitive motions.
• Must be able to perform sedentary work exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently and constantly to carry or move objects in various lifting positions, such as overhead, chest height, etc.
• Must possess the visual acuity to work with data and figures, operate a computer and related equipment, maintain and review manual written records, and ability to read to comprehend written material and make inferences from the contents; use of both hands and fingers with dexterity to complete daily work assignments.

WORKING ENVIRONMENT

This position is primarily based in an office environment. Employees will work in a setting that includes standard office equipment such as computers, telephones, printers, and other office technology. The workspace is typically climate-controlled, but employees may encounter fluctuations in temperature depending on building conditions. Employees are expected to maintain a clean, organized, and safe work area, adhering to health and safety guidelines, including but not limited to ergonomics, emergency procedures, and general workplace conduct, to prevent accidents or injuries. While most tasks involve sedentary work, there may be occasional requirements for standing, walking, or lifting light materials. This position is subject to all State and Federal OSHA regulations, including but not limited to the following: bloodborne pathogens, hazard communication/GHS, personal protective equipment, slips, trips, and falls, etc.

Requirements

EDUCATION AND EXPERIENCE REQUIREMENTS

Graduation with a high school diploma, GED, or high school equivalency from an accredited educational institution or supplemented by experience in general clerical work with some basic computer knowledge; at least three (3) years prior experience as a Telecommunicator and experience as a trainer is strongly preferred; or an equivalent combination of education and experience.

CERTIFICATE AND LICENSE REQUIREMENTS

• Possession of a valid DCI certificate issued by the State of North Carolina or the ability to obtain within three months of appointment to this classification.
• Possession of Telecommunicator Certification by the NC Sheriffs’ Commission or ability to obtain certification within one (1) year of appointment
• Must be able to meet and maintain the minimum training, experience, and compliance requirements for the position as established by the Town and the State of North Carolina.

CONDITIONS OF EMPLOYMENT

The Town of Matthews requires background checks to be conducted on the final candidate(s) applying for any position with the Town of Matthews. For this position, final candidates must pass a background process to include but are not limited to work history verification, professional/personal reference checks, social media, financial review, polygraph, pre-employment drug screening and physical, psychological evaluation, criminal background, and driving record checks, with final approval by the Police Chief. During the selection process, candidates may be asked to take a skills test and/or participate in other assessments.

SUPPLEMENTAL INFORMATION

• All job requirements are subject to possible revision to reflect changes in the position requirements or to reasonably accommodate individuals with disabilities.
• The Town is an Equal Opportunity Employer. The Town of Matthews provides equal employment opportunities to all employees and job applicants and prohibits discrimination on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws in all terms and conditions of employment.
• The Town of Matthews is an at-will employer.