Description

Indiana University Public Safety pursues IU's commitment to providing the greatest degree of safety for all members of the IU community, consistent with the university's mission and environment, applicable legal and professional standards, and available resources. IU Public Safety directly oversees the IU Police Department , University Environmental Health and Safety , and Emergency Management and Continuity with a team of approximately 300 dedicated staff on a 24/7/365 operational basis across all campuses.

Job Summary

• Answers and prioritizes requests for emergency services and complaints involving fires, accidents, disturbances, and criminal activities from various sources and in a variety of communication methods (phone, radio, alarm systems, computer hardware/software, and face-to-face).
• Assesses fire and security alarm activations and dispatches emergency responders as needed; recognizes alarm malfunctions and/or issues and facilitates fixes.
• Determines nature, location and priority of emergencies and enters information into computer aided dispatch system.
• Retrieves and enters data into department's records management system; accesses state and federal crime files through the Indiana Data and Communication system (IDACS) and the National Crime Information Center (NCIC); provides information to law enforcement personnel as requested or as deemed important from these data sources.
• Ensures compliance with all local, state and federal regulations for communication and record management to include retention and destruction, accuracy and safe storage of records, report requirements and retrieval.
• Assists with and provides informal training to officers, part time employees, and cadets in the operation and procedures of the communications center.
• May act in a lead capacity and provide guidance to junior dispatch and hourly staff.

Qualifications

This position is posted at a Foundational Career Level but may be filled at the Intermediate Career Level depending on the candidate's qualifications. Although they will be similar, the duties and responsibilities may differ. Please see the qualifications listed below for each level.

Foundational Requirements:
Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION
Required

• High school diploma or equivalent (such as HSED or GED).

WORK EXPERIENCE
Preferred

• 1 year communications, switchboard, dispatching or related experience.

LICENSES AND CERTIFICATES
Preferred

• Public safety telecommunications certificate.

SKILLS
Required

• Proficient communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.

Intermediate Requirements:
Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION
Required

• High school diploma or equivalent (such as HSED or GED).

WORK EXPERIENCE
Required

• Completion of all required training to perform independently as public safety dispatcher.

Preferred

• 2 years of telecommunications experience.
• 1 year communications, switchboard, dispatching or related experience.

LICENSES AND CERTIFICATES
Preferred

• Advanced public safety telecommunications certificate or communications training officer certificate.

SKILLS
Required

• Proficient communication skills.
• Maintains a high degree of professionalism.
• Demonstrated time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast paced, dynamic environment.
• Highly thorough and dependable.

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Work Location

Bloomington, Indiana

Advertised Salary

Tier I (Foundational) - $40,560 per year
Tier II (Intermediate) - $44,720 per year

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure .

Job Classification

Career Level: Intermediate
FLSA: Nonexempt
Job Function: Legal, Safety, & Protection
Job Family: Public Safety
Click here to learn more about Indiana University's Job Framework.

Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information .

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online . You may also request a physical copy by emailing IU Public Safety at [email protected] or by visiting IUPD.