Description

Cruise and Tour is enhancing its services for a seamless customer experience. If you're eager to advance your travel career and exceed expectations, this opportunity is for you. Join our team of Advisors to create unforgettable experiences and offer exclusive travel opportunities through Chase Travel. You'll manage bookings, maximize memberships, and integrate all aspects of the journey, delivering a luxurious touch to travel. Be part of enhancing engagement, satisfaction, and loyalty to Chase Travel.

As a Travel Advisor in the Cruise and Tour Department, you will assist our customers with cruise and tour packages, handle travel components related to their reservations, fulfill promotions, and conduct outreach to ensure a seamless travel experience. You will showcase comprehensive travel consultation skills, including knowledge of destinations and travel products, along with problem-solving abilities, empathy, and active listening. Your main responsibilities will include managing daily requests, coordinating pre-check requirements for ships or tours, booking travel add-ons, and accommodating special requests from our customers. You will deliver exceptional service and contribute to establishing the Chase Travel brand as a leader in the travel industry.

Job responsibilities
• Be a trusted advisor, managing cruise and tour bookings, fulfilling promotions, and coordinating every detail for a seamless travel experience.
• Build lasting relationships with clients, understanding their needs and exceeding their expectations.
• Deliver accurate, valid, and comprehensive information using appropriate methods and tools.
• Showcase your expertise in destinations, travel products, and problem-solving, ensuring every journey is memorable.
• Handle daily requests, pre-check requirements, travel add-ons, and special accommodations with efficiency and care.
• Contribute to Chase Travel's reputation as a leader in luxury travel by delivering exceptional service and going above and beyond for every customer.
• Achieve team metrics and key performance indicators (KPIs).

Required qualifications, capabilities, and skills
• Two or more years of experience in the travel industry.
• Proven ability to manage booking and post-booking processes, with a strong focus on quality and compliance.
• Excellent communication, consultative service, and active listening skills.
• Adaptability and a customer-first mindset, ready to respond to diverse needs and requests.
• Commitment to ongoing learning, including e-learning modules and instructor-led training.

Preferred qualifications, capabilities, and skills
• Intermediate to advanced knowledge/proficiency of the Global Distribution System (GDS).

Shift / Schedule information
• Schedules are based on the needs of the business and may vary; employees are not able to select their own shifts.
• Current operating hours: Mon-Fri, 8am-8pm CST; Sat & Sun, 8am-4pm CST.
• Hybrid work model: 3 days in office, 2 days remote.
• Depending on location, employees may be required to be on-site for the full length of training.
• Training is required and may differ from your regular schedule.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

\n Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.\n
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\n We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.\n