Description

***SIGN ON BONUS $1,000 Part Time / $5,000 Full Time *** Ends September 30, 2023*         

Public Safety Telecommunicator
Responsible for receiving, processing, and managing time-life critical emergency, non-emergency, and administrative calls for service; operating the 911 console; receiving, routing and dispersing telephone calls/messages; and providing assistance to the public/agency employees/other county personnel. Incumbent must dispatch calls for service; and notify agencies of robberies and priority events. Duties also include completing assignments/special projects, as directed; completing, updating, submitting required reports/documents/forms; and maintaining control of and follow up on incoming correspondence/action documents.  Training will begin at the call taking position. Prior experience and certification may considerably limit the time required in training.

Minimum qualifications and requirements:

• High school graduate or equivalent
• Typing 35 wpm
• Excellent computer skills
• Ability to multitask
• Ability to handle sensitive information in a confidential and professional manner
• Performs effectively and efficiently in a fast-paced environment
• Certifications are not required for hire. All training will be provided.

          Preferred:
          Public Safety Telecommunicator Certification, CPR/AED, FEMA Emergency Preparedness/Management courses,

          CJIS certification, NCIC/FCIC certification, IPTM certification (Certified Communications Training Officers)

Competencies for success:

• Ability to learn, memorize, follow verbal/written instruction, and to understand, interpret, and carry out directions
• Ability to multi-task and work effectively and efficiently in a fast-paced environment
• Ability to operate communications equipment
• Ability to maintain composure during stressful or unusual conditions
• Ability to apply active listening skills before/during questioning and pick up on background cues
• Ability to convey verbal information, instructions, and/or commands in a clear, concise, controlled, and intelligent manner in a wide variety of circumstances with good diction in a well-modulated voice
• Ability to react quickly and calmly in a variety of life threatening and emergency situations as well as handle irate and hysterical callers in a calm, courteous, and professional manner
• Ability to exercise discretion and independent judgment in a variety of situations as well as handle sensitive information in a confidential manner
• Ability to establish and maintain effective working relationships with co-workers, supervisors, and an economically and ethnically diverse general public
• Ability to recognize and understand others' reactions, use logic and reasoning to identify solutions, and make effective decisions while in stressful situations and circumstances
• Ability to simultaneously communicate, interpret communications, and enter data at sufficient speed to accurately complete information for computer aided dispatch system
• Ability to prioritize work and to accurately research, enter, and/or retrieve information from various computer systems and/or programs in a timely manner
• Ability to provide status updates and alerts to proper authorities according to policies and procedures
• Knowledge of telephone answering techniques, radio dispatching, and teletype policies and procedures
• Knowledge of the geography of the county, general landmarks, and road network
• Knowledge of modern police communications methods, and dispatch codes/signals used
• Knowledge of communications center systems, resources, and procedures
• Knowledge of FCIC/NCIC rules and regulations, codes, and query forms
• Skill in the use of computers, two-way radio communications, and various other equipment used to perform daily functions
• Skill in interviewing/eliciting critical information from citizens in stressful or life threatening situations

To View Complete Job Description and Apply, visit https://www.governmentjobs.com/careers/claysheriff

About the Clay County Sheriff's Office
Clay County (FL) sits just south of Jacksonville and west of St. Augustine on the banks of the St. Johns River. Clay County is a natural paradise known for its scenic trails, vast wildlife, and countless waterways. Today, we're home to over 219,000 residents and are best known for our rich history, outdoor amenities, and vibrant communities.

For law enforcement families looking to move here, our schools are ranked among the Top-10 school districts in Florida, and our communities are second to none when it comes to American values and southern hospitality.

Here at the Clay County Sheriff's Office, we offer a variety of career paths and opportunities to help you further your professional goals. 
 

The Clay County Sheriff's Office is an Equal Opportunity Employer; prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.
Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act.
We proudly honor Veterans Preference in accordance with section 295.07, F.S.

Learn more at www.claysheriff.com.

Requirements

Must complete online application at https://www.governmentjobs.com/careers/claysheriff

If you have any questions, please contact a member of our Human Resources team at 904-529-6040 or email [email protected].