Description

Job Title: Consumer Loan Advisor Sr.

Position Location: Raleigh, NC. Hybrid Position, must live locally.

Job Summary:

The Consumer Loan Advisor Sr. meets sales goals with members and potential members who apply for credit via online, phone, mobile and branch network channels, serving as the primary contact to facilitate their loan application experience. The role recommends appropriate consumer lending products and Credit Union services, understands their credit profile and membership performance, and answers any questions they may present. The Advisor also works with underwriters, branch personnel, and other departments in support of the member's loan application experience.

This position is differentiated from the Consumer Loan Advisor by including home equity loans, work of greater complexity, and responsibility for training of Consumer Loan Advisors.

As a key contributor to the Coastal team, your responsibilities will be:

• (60%) For home equities: collecting upfront fee, collecting all required credit documents, order and review appropriate valuation, property report, title insurance, any additional underwriting requirements and arranging closing with member and/or attorney. Managing workflows and pipeline production to enable excellent service levels, responsiveness, and accessibility for direct members and potential members.

• (20%) Analyzing financial and credit information, explaining loan options, quoting current interest rates and terms, recommending financial planning services, increasing loan approvals, and making referrals to business partners when appropriate. Communicating approvals, counter offers, and adverse decisions to members while maintaining rapport and negotiating decision-change requests as warranted.

• (10%) Uncovering and addressing member needs by clearly communicating appropriate recommendations, utilizing a comprehensive understanding and knowledge of Credit Union key objectives, product, and service solutions. Maximizing opportunities to cross sell loan products to meet origination goals and year-over-year growth goals for home equity, vehicle loans, personal loans and credit cards.

• (10%) Serving as a subject matter expert in the areas of consumer credit: vehicle loans, personal loans, credit cards, and home equity for all internal inquiries; Working in tandem with credit underwriter, branch personnel and members to structure the best loan option to fit needs to meet corporate sales and service goals.

Interested? Here are the qualifications we need to see on your resume:

Experience:

• Five years of financial services experience
• Five years of consumer lending experience including processing vehicle, credit card, and personal loans
• Experience in a role requiring meeting and/or maintaining individual turn-time goals, managing workflows, and handling production pipelines
• Experience reading and interpreting Credit Bureau information

Education:

• High school diploma or GED; related bachelor's degree preferred

Essential cognitive/physical/social requirements of position:

Must be able to learn and retain information; resolve problems and think sequentially; remain in a stationary position; constantly operate a computer; and converse with others on a continual basis.

For consideration visit https://coastal24.applicantpool.com/jobs/ . You can also scroll back up to the top of this page to the "Apply Now" section.

Deadline for Application: All resumes must be received on or before 09/11/2025

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Coastal Federal Credit Union is committed to providing reasonable accommodations to applicants who may have disabilities. If you need special assistance or an accommodation in applying for employment, please contact our HR department at [email protected]. Request for reasonable accommodation will be considered on a case by case basis.

"It's our duty to create a workplace and company culture where everyone feels heard and valued, and is appreciated for their unique backgrounds, experiences, and perspectives. At the end of the day, what truly matters is that every person who walks through our doors believes that they are an integral part of our team and can bring their best, true self to work each day. Building a culture of inclusivity means creating an environment where everyone thrives and succeeds together."

-Tyler Grodi, CEO

VEVRAA Federal Contractor

Equal Opportunity/Affirmative Action Employer

Minority/Female/Disability/Veterans

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

https://coastal24.applicantpool.com/jobs/1244432-271299.html