Description

The MassHire Career Centers connect qualified job seekers with employers, providing the tools and resources needed to start a career, increase skills or find a new job. Join us as a Career Advisor in creating a supportive and enriching environment for our community. If you are passionate about community development, possess the required skills, we invite you to apply. 

Key Responsibilities

• Responsible for developing a needs analysis and employment plan including goal setting.
• Gather information through interviewing and observing individuals.
• Provide feedback and an objective perspective as customer’s evaluation their options or make career transitions.
• Support customers through transitions and facilitate decision making and goal setting including referrals to partners, to training, TRADE, Section 30 and ITA process.
• Maintain knowledge of state of the art career assessments; administer and interpret as appropriate.
• Research labor market issues and current workplace trends.
• Present a range of job search and career transition workshops.
• Inform customers of matters relevant to Career Center services; follow up on previous services; determine the success of prior services; update information; and offer additional service.
• Maintain contact with a large caseload of customers by telephone, email, and personal appointments.
• Perform other duties from time to time.

Requirements

• Minimum of High School Degree or GED required and minimum of three years of customer service or relevant experience required
• An Associate’s or Bachelor’s degree in human services, public administration, business management or related field preferred but not required.
• At least 2 years of experience working in a career center, providing services to businesses, or other related experience preferred but not required.
• Knowledge and experience with WIOA, TRADE, RESEA, (and other Career Center Programs) regulations, programs, guidelines and administrative requirements preferred.
• Strong public speaking/presentation skills.
• Demonstrated ability to work sensitively with people from diverse backgrounds.
• Bilingual skills in Spanish are required.